Shipping & Returns
a) Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date.
b) Delivery of the Goods shall be made to the Buyer's address and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
c) The products we deliver are often big and heavy items to lift. There will be certain occasions when they may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are just some of the things that may make delivery a problem. It is your responsibility to ensure access to your property. In situations where we cannot gain access, we may be able to offer delivery to the nearest possible point i.e. your garage. If we believe successful re-delivery is viable when you have taken the necessary measures, we will attempt another delivery however we reserve the right to not re-attempt delivery; in this case we will always give you a full refund.
2) Ownership and Risk
a) The risk in Goods shall pass to the Buyer upon delivery of the Goods or upon the Goods being appropriated to the Buyer but kept at the Seller's premises at the Buyer's request. The delivery signature or written confirmation from the Seller to keep stock of the goods at the seller's premises signifies acceptance of risk and ownership.
b) The Seller remains the owner of the Goods affected by the Contract until the Seller has been paid in full the total contract amount inclusive of both the goods and any associated labour or works.
c) The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within a reasonable time if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do this he is deemed to have accepted the Goods.
d) Any Goods in respect of which any claim of defect or damage is made shall be preserved by the Buyer intact together with the original packing at the Buyer's risk and either: i) Retained by the Buyer for a reasonable period to enable the Seller or its agent to inspect or Collect the Goods. Or ii) At the Seller's option returned by the Buyer to the Seller who will refund the cost of postage and packing to the Buyer if the Goods are in fact defective.
e) The Seller shall not admit any liability or compromise any claim relating to the Equipment prior to delivery / handover to buyer or representative of the buyer.
3) Cancellation and Returns
a) If it is agreed that the goods are to be returned :- i) The Buyer will be liable cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the Goods being inadequately packaged by the Buyer or through the Buyer's fault. ii) The Seller reserves the right to make a handling and restocking charge on Goods which are returned if they were ordered in error or are no longer required. If the goods are faulty then the restocking charge will not apply.