Payment & Delivery

1) Orders must be paid for at the time of ordering using one of the following credit/debit cards:- Visa Credit, Visa Debit, Visa Electron, MasterCard and are conditional upon subsequent validation of the card transaction with the issuer.


Orders for delivery must be paid for at the time of ordering using one of the following credit/debit cards:-Visa Credit, Visa Debit, Visa Electron, MasterCard and are conditional upon subsequent validation of the card transaction with the issuer.


Orders reserved for collection at the Store (or designated collection premise) must be paid for at the time of collection.   Payments can be made with a credit/debit card (as previously identified above) or with cash.   Goods will be held for 72 hours awaiting collection, after which time they will be returned to stock.   Any monies paid for said goods will be fully refunded.


a) To ensure that your credit/debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.   By accepting these Terms and Conditions you consent to such checks being made.   In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information.   You can be assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.   All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.


2) When you place an order, all communications are performed with the use of our secure server software (SSL) which encrypts all the information you send to us before it leaves your computer.   Our secure server software encrypts all your personal information including credit or debit card number, name and address.   The encryption process takes the information you enter and converts it into code that is then securely transmitted over the internet in a way that cannot be intercepted by anyone other than ourselves.   Even if it were possible for anyone to intercept this information, they would not be able to understand it because of the encryption process we use.


3) In the event that an order cannot be accepted by reason of non-availability of stock, your order may be cancelled.   As stock becomes available any order re-submitted shall be accepted at the price pertaining at the time of re-submission.


4) Whilst we try to ensure that all prices on our website are accurate, errors may occur.   If we discover an error in the price of goods you have ordered, we reserve the right to cancel the order and invite you to place another order for the goods at the correct price.   If we cannot contact you we will treat your order as cancelled.   If you cancel the order and you have already paid for the goods, we will give you a full refund.

5) Delivery

a) Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date.

b) Delivery of the Goods shall be made to the Buyer's address and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

c) The products we deliver are often big and heavy items to lift. There will be certain occasions when they may be unable to get it into your property. Lots of steps, narrow corridors, radiators and restricted parking are just some of the things that may make delivery a problem. It is your responsibility to ensure access to your property.   In situations where we cannot gain access, we may be able to offer delivery to the nearest possible point i.e. your garage. If we believe successful re-delivery is viable when you have taken the necessary measures, we will attempt another delivery however we reserve the right to not re-attempt delivery; in this case we will always give you a full refund.

6) Ownership and Risk

a) The risk in Goods shall pass to the Buyer upon delivery of the Goods or upon the Goods being appropriated to the Buyer but kept at the Seller's premises at the Buyer's request. The delivery signature or written confirmation from the Seller to keep stock of the goods at the seller's premises signifies acceptance of risk and ownership.

b) The Seller remains the owner of the Goods affected by the Contract until the Seller has been paid in full the total contract amount inclusive of both the goods and any associated labour or works.

c) The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within a reasonable time if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do this he is deemed to have accepted the Goods.

d) Any Goods in respect of which any claim of defect or damage is made shall be preserved by the Buyer intact together with the original packing at the Buyer's risk and either: i) Retained by the Buyer for a reasonable period to enable the Seller or its agent to inspect or Collect the Goods. Or ii) At the Seller's option returned by the Buyer to the Seller who will refund the cost of postage and packing to the Buyer if the Goods are in fact defective.

e) The Seller shall not admit any liability or compromise any claim relating to the Equipment prior to delivery / handover to buyer or representative of the buyer.